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How to Manage your App's Virtual Items?

When setting up vouchers with virtual items, you are required to select the type of each item from a predefined list. You manage that list under each app's Setting -> VIs tab.

Note that TROPHiT requires you to provide each VI's technical ID. This is usually done by your tech team, which can get some more technical details about this in the article Understanding VI Tech IDs.

  • To add a new virtual item type:
    • Click the 'Add Item'  button



    • Fill in the display name for the new virtual item type. This will be the name used in the TROPHiT dashboard for this virtual item type. It may also be used later by the tech team through the integration with TROPHiT.

    • Fill in the VI's technical ID, as obtained from your tech team. This value might be some type identifier like '1324' and so on

    • Note: you cannot use the same technical name for multiple entries
    • Click 

    • Make sure you click 'Save Changes' when you are done!

  • To change an existing virtual item type:
    • Click  next to the entry you wish to change

    • Make the change as needed

    • Click 

    • Note: you cannot use the same technical name for multiple entries

    • Note: changing the technical name of a virtual item will affect any existing voucher currently using this virtual item type.

    • Make sure you click 'Save Changes' when you are done!

  • To remove an existing virtual item type:
    • Click  next to the entry you wish to remove

    • Click  if you wish to undo your delete action

    • Note: you cannot delete virtual item types which are already being used by your existing vouchers

    • Note: deleting an entry that you have just added (before saving your changes) will not show the 'undo' option - the entry will simply be deleted

    • Make sure you click 'Save Changes' when you are done!

  • Special Considerations:

    • Swapping the technical name of two items is not recommended. It will cause all existing vouchers which use the first item to start using the second item, and vise versa. If you wish to swap between two items (for example, if you assigned the wrong technical identifier to an item type), review any existing vouchers which use the modified types and correct their item quantities accordingly.

 

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