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How to Use Redemption Groups?

An Redemption Group (RG) is a set of redemption rules that can be applied to multiple vouchers, so that any redemption attempt on any voucher in the group would adhere to the group's own redemption rules, while treating all vouchers in the group as if they were a single voucher. RGs do not apply to Anonymous Vouchers.

To create a RG: go to your app's Settings page, to the Redemption Groups section and click Add Group. A group's name must be unique within the app:

 

Max Redemptions per User: determines the max number of redemptions that a specific user may perform for all vouchers in the group. For example, let's say you have two vouchers, each has its own Max Redeems Per User set to 1. Therefore, every user may redeem each voucher once. However, if you associate both vouchers to a group, whose Max Redeems Per User is also set to 1, then a specific user could only redeem once - either the first voucher or the second, but not both. Note: you may leave this value empty to leave each voucher-specific settings always in effect.

Min Redeem Interval: determines the minimum period in days, between any two redemptions of vouchers in the group. For example, let's say you have two vouchers, each has its own redemption control's Min Redeem Interval set to 7. Therefore, every user needs to wait 7 days after redeeming the first voucher, before he can redeem it again. Same goes for the second voucher. However, if you associate both vouchers to a group, whose Min Redeem Interval is also set to 7, then a specific user would be able to redeem either the first or the second voucher 7 days after redeeming either voucher. Note: you may leave this value empty to leave each voucher-specific settings always in effect.

Do not forget to click Save Changes once you are done!

 

To associate a voucher to a RG, simply go to your voucher Settings tab and set its Redemption Group as needed:

To delete a RG, first make sure you de-associate all vouchers from it by editing them and setting their RG to "None" while reviewing their specific redemption settings. This is required as a precaution, to avoid collective redemption rule changes.

Impact on the Voucher Creative:

TROPHiT's voucher design guidelines recommend adding a disclaimer, explaining the user his eligibility to the voucher. Since RGs enhance the way you control a user's eligibility to vouchers, it is recommended to update disclaimers accordingly. For example, observe the following voucher creative:

"Get 100 gold! disclaimer: only for users who did not already receive the red sword"

Such text would indicate that there are two vouchers: "100 gold" and "red sword", both are in a "sword-or-gold" group with its Max Redeems Per User set to 1.

Although RGs may be used to create highly-complex rules, consider any impact on such messages to your users and your ability to clearly set expectations.

The Rule of "Most-Restrictive" Applies:

RGs do not apply rules when voucher-specific rules are more restrictive:

  1. Consider a group with a Max Redeems Per User set to 3, containing two vouchers, each has its Max Redeems Per User set to 2. In such a case, the user will be able to redeem the first voucher only twice. Any attempt to redeem it a third time will fail, because the voucher's own Max Redeems Per User is more restrictive.
  2. Consider a group with a Min Redeem Interval set to 10, containing two vouchers, each has its Min Redeem Interval set to 7. In such a case, the user will be able to redeem any of the two vouchers, and would have to wait 10 days before redeeming any other voucher of the two, because a 10-day interval is more restrictive than a 7-day interval.

 

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